Customer Account Specialist | Growth & Development

NextShining; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Full-time

Career growth

Skill development

Collaborative environment

Growth opportunities

Professional advancement

Customer relations experience

Job summary

NextShining is seeking a professional and motivated Customer Account Representative to join our team in Austin, Texas. You will serve as an important point of contact for customers, helping manage accounts, answer questions, resolve concerns, and ensure each customer receives attentive and professional service.

This position is ideal for someone who enjoys working with people, communicates clearly, stays organized, and wants to build valuable skills in customer relations, account management, and

Qualifications

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Strong interpersonal and relationship-building skills.
• Ability to organize tasks and manage multiple customer accounts.
• Comfortable communicating with customers and solving problems.
• Ability to work both independently and as part of a team.
• Strong attention to detail and follow-through.
• Positive attitude and willingness to learn.
• Adaptability in a fast-paced professional environment.
• Basic computer and organizational skills.

Responsibilities

• Build and maintain positive relationships with customers.
• Serve as a primary point of contact for assigned customer accounts.
• Respond to customer questions and provide accurate information regarding services and accounts.
• Assist customers with account updates, requests, and general inquiries.
• Identify customer needs and provide appropriate solutions or guidance.
• Follow up with customers to ensure satisfaction and address outstanding concerns.
• Maintain accurate and organized customer account information.
• Collaborate with internal team members to resolve customer issues efficiently.
• Support customer retention and overall account satisfaction.
• Maintain a professional and customer-focused approach in all interactions.

Skills

Communication

Customer Service

Account Management

Organizational Skills

Problem Solving

Teamwork

Attention to Detail

Adaptability

Multitasking

Independent Work

Job description

NextShining is seeking a professional and motivated Customer Account Representative to join our team in Austin, Texas. You will serve as an important point of contact for customers, helping manage accounts, answer questions, resolve concerns, and ensure each customer receives attentive and professional service.

This position is ideal for someone who enjoys working with people, communicates clearly, stays organized, and wants to build valuable skills in customer relations, account management, and