Customer Success Advisor: Retention & Growth

Red7; Dallas (TX); On-site; USD 58,000 - 68,000; Full time

Job summary

Red7 is seeking a Customer Service Specialist in Dallas, Texas, to work directly with clients and ensure their business growth. The ideal candidate will excel in problem-solving and communication while fostering relationships throughout the organization.

Key responsibilities include engaging with the Customer Success team and monitoring product usage to identify improvement opportunities. Candidates should possess a Bachelor's or Associate degree along with strong interpersonal skills, and adaptability in a dynamic environment.

Qualifications

• Self-motivated, always curious, and consistently eager to learn.
• Proven problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Engage with the Customer Success team to advise of customer issues.
• Build and maintain excellent relationships with clients.
• Proactively monitor and track usage and product consumption gaps.

Skills

Problem-solving skills

Excellent communication skills

Self-motivated

Adaptability

Education

Bachelor's or Associate degree

Job description

Red7 is seeking a Customer Service Specialist in Dallas, Texas, to work directly with clients and ensure their business growth. The ideal candidate will excel in problem-solving and communication while fostering relationships throughout the organization.

Key responsibilities include engaging with the Customer Success team and monitoring product usage to identify improvement opportunities. Candidates should possess a Bachelor's or Associate degree along with strong interpersonal skills, and adaptability in a dynamic environment.