Client Relations & Retention Specialist

Geauxholmes; Metairie (LA); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Paid time off

Wellness resources

Opportunity for advancement

Job summary

State Farm is seeking a Customer Relations Representative to join a State Farm Agent Team Member in Metairie, LA. This full-time role focuses on delivering exceptional client experiences, resolving inquiries, and supporting growth within the agency.

The position emphasizes strong communication, problem-solving, and calm handling of high-stress situations, with opportunities for internal advancement and performance-based bonuses.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service experience

Job description

State Farm is seeking a Customer Relations Representative to join a State Farm Agent Team Member in Metairie, LA. This full-time role focuses on delivering exceptional client experiences, resolving inquiries, and supporting growth within the agency.

The position emphasizes strong communication, problem-solving, and calm handling of high-stress situations, with opportunities for internal advancement and performance-based bonuses.