Customer Experience & Retention Specialist — Flexible Schedule

Steven Brooksher - State Farm Agent; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steven Brooksher - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences in a growing insurance agency in Baton Rouge, LA. You will handle inquiries, update client records, and support retention initiatives while collaborating with other agency team members.

The role emphasizes empathy, communication, and a proactive approach to community needs, with growth opportunities for driven, sales-minded candidates within a supportive team environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Steven Brooksher - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences in a growing insurance agency in Baton Rouge, LA. You will handle inquiries, update client records, and support retention initiatives while collaborating with other agency team members.

The role emphasizes empathy, communication, and a proactive approach to community needs, with growth opportunities for driven, sales-minded candidates within a supportive team environment.