Client Relations Representative

Principal Manufacturing Corporation; Broadview (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Principal Manufacturing is seeking a Client Relations Representative to join our team in Broadview, IL. This role focuses on accurate, timely information delivery to customers and on order entry, serving as the main liaison between customers and internal departments.

You will manage orders from receipt to invoicing, interface with customers by phone or email, support ERP/EDI processes, and help ensure total customer satisfaction through proactive communication and problem solving.

Qualifications

• High School diploma or equivalent; Associates/College degree preferred.
• Manufacturing background with knowledge of production process flow preferred.
• Minimum 2 years of customer service experience.
• Strong verbal and written communication; bilingual Spanish preferred.
• Ability to multi-task in a high-pressure environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Manage customer orders/releases with accuracy from receipt through invoice payment.
• Attend forecast meetings and negotiate new ship dates when needed.
• Interface with customers by phone, email, or face-to-face on orders.
• Assist production control with order status and logistics of current production requirements.
• Act as liaison between customer and PMC internal departments.
• Maintain all customer-specific requirements in Plex-Customer list.
• Communicate important information to Sales Account Managers and Reps in a timely manner.
• Weekly metric reporting.
• Enter releases and orders in the ERP system.
• Set up and support EDI as needed.
• Filing of customer purchase orders and documentation.
• Assist Sales/Account Management in achieving total customer satisfaction.

Skills

Customer service

Communication

Multi-tasking

Bilingual Spanish

Education

High School diploma

Associates or college degree preferred

Tools

Microsoft Office

Job description

Client Relations Representative - Manufacturing

Principal Manufacturing is seeking a Client Relations Representative to join our team in Broadview, IL. As a leader in fineblanking, conventional stamping and plastic injection molding, Principal Manufacturing sets itself above the competition.

This position will be responsible for interacting with external and internal customers to provide and process accurate, timely information in response to inquiries, concerns, and requests about products and services with a primary focus on order entry

Major Duties and Responsibilities:

• Manages customer orders/releases with a high degree of accuracy from order receipt through invoice payment for assigned customer accounts
• Attend daily/weekly forecast meetings. Negotating new ship dates when original dates cannot be met.
• Interfaces effectively with customers either by telephone, electronically or face to face on order requirements.
• Assists production control with order status (Raw Material inventory, WIP, Outside Processing and logistics of current production requirements).
• Act as liaison between customer and PMC internal department when need arises.
• Maintains all customer specific requirements in Plex-Customer list.
• Communicates important information to Sales Account Managers and Sales Reps in a timely manner.
• Weekly metric reporting
• Update and respond to customers inquiry (initial response within 2 hours)
• Enter releases and orders in the ERP system
• Sets up and supports EDI as needed
• Filing of customer purchase orders and other required documentation
• Assist Sales/Account Management in reaching goal of total customer satisfaction

REQUIRED KNOWLEDGE & EXPERIENCE

• High School diploma or equivalent education/certification - Associates or College degree preferred
• Manufacturing background with working knowledge of the production process flow preferred
• Knowledge of customer service principles and practices with minimum of 2 years of previous Customer Service experience.
• Strong communication skills, both verbal and written. Bilingual (Spanish) preferred
• Demonstrated ability to multi-task in a high-pressure environment while being able to see PMC through the eyes of the customer.
• Demonstrated proficiency with Microsoft Office i.e. Word, Excel, PowerPoint, and Outlook.