Client Relations & Order Management Specialist

Principal Manufacturing; Broadview (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Principal Manufacturing in Broadview, IL is seeking a Client Relations Representative to join our team. You will interact with external and internal customers to provide accurate, timely information about products and services, with a primary focus on order entry and customer satisfaction.

Responsibilities include managing orders, responding to inquiries within 2 hours, coordinating with production control, and using ERP/EDI systems to process releases and orders.

Qualifications

• Minimum of 2 years of Customer Service experience.
• Strong verbal and written communication skills; bilingual Spanish preferred.
• Experience with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Manage customer orders and releases from receipt through invoicing for assigned accounts.
• Attend forecast meetings and negotiate new ship dates when needed.
• Interface with customers via phone, email, or in person for order requirements.

Skills

Customer service

Communication

Multitasking

Bilingual (Spanish)

MS Office

Education

High School diploma

Tools

ERP system

EDI

Plex-Customer list

Job description

Principal Manufacturing in Broadview, IL is seeking a Client Relations Representative to join our team. You will interact with external and internal customers to provide accurate, timely information about products and services, with a primary focus on order entry and customer satisfaction.

Responsibilities include managing orders, responding to inquiries within 2 hours, coordinating with production control, and using ERP/EDI systems to process releases and orders.