National Client Relations Leader — Multi-Site Operations

Opensity Solutions; New York (NY); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a National Client Relations Manager to drive operational excellence and client satisfaction across a national portfolio. You will oversee 9 locations with a total headcount of about 45 employees, leading teams and delivering high-touch service.

This role requires a hands-on leader with strong communication, a client-first mindset, and the ability to manage cross-functional collaboration while traveling across locations as needed.

Qualifications

• Bachelor’s degree preferred with 5+ years in operations, client relations, or service leadership.
• Prior outsourcing or similar service-based experience required.
• Law firm experience strongly preferred.
• Experience leading multi-site teams.
• Strong leadership and client-focused communication skills.

Responsibilities

• Lead day-to-day operations across 9 locations, ensuring consistency and service excellence.
• Manage and develop a team of ~45 employees, driving performance and accountability.
• Build strong client relationships through proactive, high-touch service.
• Monitor KPIs and operational metrics to identify improvements and drive results.
• Implement process improvements to enhance efficiency and service delivery.
• Oversee projects, ensuring timelines, quality, and deliverables are met.
• Partner cross-functionally to support business objectives and client needs.
• Address operational challenges quickly with effective solutions.
• Support budgeting, planning, and reporting for leadership.
• Travel across national locations as required.

Skills

Leadership

Client relations

Multi-site management

Communication skills

Analytical

Operational excellence

Education

Bachelor’s degree

Tools

Microsoft Office

Reporting tools

Job description

Opensity Solutions is seeking a National Client Relations Manager to drive operational excellence and client satisfaction across a national portfolio. You will oversee 9 locations with a total headcount of about 45 employees, leading teams and delivering high-touch service.

This role requires a hands-on leader with strong communication, a client-first mindset, and the ability to manage cross-functional collaboration while traveling across locations as needed.