National Client Relations Leader — Multi-Site Ops & Growth

Justia, Inc.; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks a National Client Relations Manager to lead operations across 9 locations with ~45 employees, delivering consistent, high-quality service. This hands-on role requires an operational mindset, a client-first approach, and the ability to guide teams across sites.

You will drive client satisfaction, manage KPIs, and partner with cross-functional leaders to meet strategic objectives.

Qualifications

• Bachelor's degree preferred.
• 5+ years in operations, client relations, or service leadership.
• Outsourcing or similar service experience required.
• Law firm experience strongly preferred.
• Experience leading multi-site teams.

Responsibilities

• Lead day-to-day operations across 9 locations, ensuring consistency and service excellence.
• Manage and develop a team of ~45 employees, driving performance and accountability.
• Build strong client relationships through proactive, high-touch service.
• Monitor KPIs and operational metrics to identify improvements and drive results.
• Implement process improvements to enhance efficiency and service delivery.
• Oversee projects, ensuring timelines, quality, and deliverables are met.
• Partner cross-functionally to support business objectives and client needs.
• Address operational challenges quickly with effective solutions.
• Support budgeting, planning, and reporting for leadership.

Skills

Leadership

Client relations

Operations management

Multi-site teams

Outsourcing experience

Law firm experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Opensity Solutions seeks a National Client Relations Manager to lead operations across 9 locations with ~45 employees, delivering consistent, high-quality service. This hands-on role requires an operational mindset, a client-first approach, and the ability to guide teams across sites.

You will drive client satisfaction, manage KPIs, and partner with cross-functional leaders to meet strategic objectives.