Client Relations & Inside Sales Account Manager

Alphagraphicsfranchise; Charleston (SC); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics in Charleston, SC seeks an energetic Client Relations and Account Manager to boost center sales and support staff and clients on projects. You’ll upsell, manage accounts, and grow new business while ensuring a positive client experience across all products, including apparel lines.

You’ll collaborate with marketing, service, and production teams, maintain CRM/MIS records, and handle timely estimates and proofs, driving growth and customer satisfaction.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of graphics and prepress a plus.
• Solid MIS systems and order entry processes knowledge.
• Professional communication with customers in a respectful manner.
• Strong analytical and organizational skills.

Responsibilities

• Has knowledge of AlphaGraphics products, processes, capabilities, and pricing.
• Maintain a professional appearance and ensure a positive customer experience.
• Upsell and cross-sell when opportunities arise and assist with decision-making.
• Capture customer specifics using Job Analysis questions and review proofs.
• Create timely job estimates, review pricing, and communicate progress to customers.
• Routinely resolve customer inquiries and complaints and utilize MIS tools.
• Maintain pricing strategies and customer billing procedures.
• Assist on inside sales, data entry, marketing requests, and lead follow-ups.
• Support apparel product line initiatives and CRM/MIS usage.

Skills

Account Management

Customer Service

Communication

Sales

Upselling

Tools

CRM software

MIS tools

Job description

AlphaGraphics in Charleston, SC seeks an energetic Client Relations and Account Manager to boost center sales and support staff and clients on projects. You’ll upsell, manage accounts, and grow new business while ensuring a positive client experience across all products, including apparel lines.

You’ll collaborate with marketing, service, and production teams, maintain CRM/MIS records, and handle timely estimates and proofs, driving growth and customer satisfaction.