Client Relations & Account Growth Manager

AlphaGraphics of Greenway Plaza; Charleston (SC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics is seeking a Client Relations and Account Manager to increase center sales while supporting staff and clients on projects. The role includes upselling, maintaining client accounts, and expanding penetration into existing accounts, along with leading the apparel product line.

Ideal candidates will have account management experience (preferred), knowledge of MIS systems, and strong written and verbal communication.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of graphics and prepress a plus.
• Possesses a solid knowledge of MIS systems and order entry processes.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break projects into steps or sets).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.

Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
• Maintains a professional appearance.
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities.
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy.
• Routinely resolves customer inquiries and complaints.
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures.

Skills

Account management

Graphic design knowledge

MIS systems knowledge

Customer communication

Analytical thinking

Writing and verbal skills

Professional appearance

Time management

Job description

AlphaGraphics is seeking a Client Relations and Account Manager to increase center sales while supporting staff and clients on projects. The role includes upselling, maintaining client accounts, and expanding penetration into existing accounts, along with leading the apparel product line.

Ideal candidates will have account management experience (preferred), knowledge of MIS systems, and strong written and verbal communication.