Client Relations and Account Manager

AlphaGraphics - US720; Saint Andrews (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics - US720 is seeking a Client Relations and Account Manager to boost center sales and support staff and clients on projects. You will lead efforts to attract new customers, manage existing accounts, and promote the new apparel product line while ensuring a positive client experience throughout the production process.

You will work with our CRM/MIS tools, prepare estimates, and assist in sales and marketing activities to drive revenue growth in a fast-paced environment.

Qualifications

• Experience in account management or inside sales is preferred.
• Knowledge of graphics and prepress is a plus.
• Familiarity with MIS systems and order entry processes.

Responsibilities

• Maintain professional appearance and ensure positive customer experiences.
• Upsell and cross-sell when opportunities arise.
• Prepare timely, accurate job estimates and pricing.
• Coordinate with customers through proofs and production steps.
• Manage inquiries and resolve complaints effectively.
• Assist in updating client databases and supporting marketing efforts.

Skills

Account management

Sales

Customer service

Communication

Analytical skills

Tools

CRM software

MIS software

Job description

Benefits:

• Free uniforms
• Health insurance
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

As a Client Relations and Account Manager at AlphaGraphics, your primary role will be to increase the center’s overall sales and support the staff and client with projects. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. Also, leading efforts in our new apparel product line.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Client Relations and Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists on the Customer Service team
• Assists in updating the client database
• Assists marketing functions and inside production when requested
• Follows up and manages Inbound Leads
• Works on estimates with lead estimator
• Follows up on targeted marketing campaigns
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM and MIS tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists in implementing sales and marketing related to the Apparel line of products

Client Relations and Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of graphics and prepress a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills