Client Relations and Account Manager

Alphagraphicsfranchise; Charleston (SC); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Job summary

AlphaGraphics in Charleston, SC seeks an energetic Client Relations and Account Manager to boost center sales and support staff and clients on projects. You’ll upsell, manage accounts, and grow new business while ensuring a positive client experience across all products, including apparel lines.

You’ll collaborate with marketing, service, and production teams, maintain CRM/MIS records, and handle timely estimates and proofs, driving growth and customer satisfaction.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of graphics and prepress a plus.
• Solid MIS systems and order entry processes knowledge.
• Professional communication with customers in a respectful manner.
• Strong analytical and organizational skills.

Responsibilities

• Has knowledge of AlphaGraphics products, processes, capabilities, and pricing.
• Maintain a professional appearance and ensure a positive customer experience.
• Upsell and cross-sell when opportunities arise and assist with decision-making.
• Capture customer specifics using Job Analysis questions and review proofs.
• Create timely job estimates, review pricing, and communicate progress to customers.
• Routinely resolve customer inquiries and complaints and utilize MIS tools.
• Maintain pricing strategies and customer billing procedures.
• Assist on inside sales, data entry, marketing requests, and lead follow-ups.
• Support apparel product line initiatives and CRM/MIS usage.

Skills

Account Management

Customer Service

Communication

Sales

Upselling

Tools

CRM software

MIS tools

Job description

Benefits:

• Free uniforms
• Health insurance
• Vision insurance
• Wellness resources
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

As a Client Relations and Account Manager at AlphaGraphics, your primary role will be to increase the center’s overall sales and support the staff and client with projects. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. Also, leading efforts in our new apparel product line.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Client Relations and Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists on the Customer Service team
• Assists in updating the client database
• Assists marketing functions and inside production when requested
• Follows up and manages Inbound Leads
• Works on estimates with lead estimator
• Follows up on targeted marketing campaigns
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM and MIS tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists in implementing sales and marketing related to the Apparel line of products

Client Relations and Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of graphics and prepress a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills