Client Relations & Front Desk Specialist

BendPak; Agoura Hills (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

BendPak in Agoura Hills, CA, is seeking a Receptionist / Client Relations Specialist I to support a busy sales and service team. This on-site role handles calls, visitor greeting, order processing, and ticketing tasks to ensure a smooth customer experience.

Responsibilities include maintaining customer records, routing leads to the right teams, assisting with basic tech support requests, and coordinating with internal departments to resolve inquiries promptly.

Qualifications

• Some college preferred. High school diploma, general education degree or equivalent is required.
• 2+ years’ experience in Customer Service, Order Processing or related field.
• Excellent knowledge of MS Office, including Outlook, MS Word and MS Excel.
• Working experience of ERP and ticketing systems.
• Must be proficient in English written and communication skills.

Responsibilities

• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales team member(s) for further development and closure.
• Maintain and expand your database of prospects to follow up and maintain an ongoing relationship with.
• Deal directly with domestic customers either by telephone or electronically.
• Respond promptly to domestic customer inquiries.
• Handle and resolve customer issues.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Process orders, forms, applications, and requests.
• Direct requests and unresolved issues to the designated department or manager.
• Keep records of customer interactions and transactions.

Skills

Customer Service

Order Processing

MS Office

English Communication

ERP

Ticketing Systems

Data Entry

Call Center

Education

High school diploma

Some college preferred

Tools

Freshdesk

Job description

BendPak in Agoura Hills, CA, is seeking a Receptionist / Client Relations Specialist I to support a busy sales and service team. This on-site role handles calls, visitor greeting, order processing, and ticketing tasks to ensure a smooth customer experience.

Responsibilities include maintaining customer records, routing leads to the right teams, assisting with basic tech support requests, and coordinating with internal departments to resolve inquiries promptly.