Customer Success & Client Relations Specialist

Pacific Office Automation Inc.; Agoura Hills (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401k matching

FSA/HSA

Job summary

Pacific Office Automation is seeking a Customer Service/Client Relations professional for our Agoura Hills, CA office. The role focuses on greeting clients, clerical tasks, processing orders, and coordinating between customers and the sales and service teams.

The ideal candidate will excel in communication, organization, and handling high-volume inquiries by phone and email. We offer comprehensive benefits, a competitive hourly rate, and opportunities for growth within the company.

Qualifications

• High-quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, databases, and word processing software such as Word, Excel, and PowerPoint

Responsibilities

• Greeting and daily clerical work
• Processing customer sales orders
• Coordinating customers with the sales and service department
• Reaching out to the current customer base to stay connected
• Sending out promos
• Staying up to date with equipment
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high-volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills, and ability to work independently

Skills

Customer service

Phone etiquette

Organization

Communication

Teamwork

Problem-solving

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Pacific Office Automation is seeking a Customer Service/Client Relations professional for our Agoura Hills, CA office. The role focuses on greeting clients, clerical tasks, processing orders, and coordinating between customers and the sales and service teams.

The ideal candidate will excel in communication, organization, and handling high-volume inquiries by phone and email. We offer comprehensive benefits, a competitive hourly rate, and opportunities for growth within the company.