Client Relations & Front Desk Specialist

ADP, Inc.; Agoura Hills (CA); Sur place; USD 32 000 - 36 000; Plein temps

Résumé du poste

BendPak is seeking a Receptionist / Client Relations Specialist I in Agoura Hills, CA. The role balances front-desk responsibilities with proactive client relations, handling calls, emails, and orders to support the sales team.

Ideal candidates have 2+ years in customer service or order processing, strong MS Office skills, and familiarity with ERP and ticketing systems. Must maintain a welcoming front desk presence and coordinate with internal departments.

Qualifications

• 2+ years’ experience in Customer Service, Order Processing or related field.
• MS Office proficiency (Outlook, Word, Excel)
• Knowledge of ERP and ticketing systems
• Strong written and oral communication skills

Responsabilités

• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales team member(s)
• Maintain database of prospects and follow up
• Process orders, forms, and requests
• Assist Customer Service and intake support queues
• Greet visitors and manage front desk duties
• Input parts orders into CSD and register warranties
• Keep records of customer interactions and communications

Connaissances

Customer service

Order processing

MS Office

ERP

Ticketing systems

Typing 45-60 WPM

Call center experience

Formation

High school diploma

Some college preferred

Outils

Freshdesk

CSD

Description du poste

BendPak is seeking a Receptionist / Client Relations Specialist I in Agoura Hills, CA. The role balances front-desk responsibilities with proactive client relations, handling calls, emails, and orders to support the sales team.

Ideal candidates have 2+ years in customer service or order processing, strong MS Office skills, and familiarity with ERP and ticketing systems. Must maintain a welcoming front desk presence and coordinate with internal departments.