Client Relations Executive: Growth & Retention Lead

Allied Universal; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

AD&D

Retirement plan

Disability insurance

Eight paid holidays

Sick days

Vacation accrual

Job summary

Diversified Maintenance is hiring a Client Relations Executive to retain and grow the customer relationship, coordinating with operations for long-term success in service delivery. Travel will be 50% to 70% of the time, requiring proactive engagement with executives and field teams.

The role emphasizes high-touch client management, strategic planning, and maintaining a strong pipeline for continued revenue growth across janitorial and facilities services.

Qualifications

• Must have five (5) years of sales and operations experience in janitorial or facilities industry.

Responsibilities

• Target, discover, qualifying, verify, present and validate additional business opportunities
• Develop and implement quarterly business reviews and retention strategy
• Lead the transition of new/additional business; provide guidance to and partner with operational leaders
• High touch with key individuals with the client
• Develop strategy map for all strategic clients
• Develop, strengthen, and maintain client relationships
• Use consultative approach for solutions
• Prepare and present client solutions
• Manage negotiations to achieve profit objectives
• Maintain Salesforce and adequate pipeline to reach goals
• Develop vertical markets with additional service offerings to clients

Skills

Sales experience

Operations

English fluency

Multitasking

Customer service

MS Office

Leadership

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Microsoft Excel

PowerPoint

Word

Job description

Diversified Maintenance is hiring a Client Relations Executive to retain and grow the customer relationship, coordinating with operations for long-term success in service delivery. Travel will be 50% to 70% of the time, requiring proactive engagement with executives and field teams.

The role emphasizes high-touch client management, strategic planning, and maintaining a strong pipeline for continued revenue growth across janitorial and facilities services.