Strategic Client Relations & Growth Lead

UNAVAILABLE; Atlanta (GA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays

Vacation accrual

Job summary

Diversified Maintenance is seeking a Client Relations Executive to retain and grow customer relationships while coordinating with operations to ensure long-term service success. The role involves high-touch engagement with key client stakeholders, and quarterly business reviews to drive retention.

Travel is expected 50% to 70% of the time, with leadership duties and CRM-driven pipeline management. The ideal candidate will bring strong English communication, multi-tasking ability, and experience

Qualifications

• Five years of sales and operations experience in janitorial or facilities industry.
• Business proficiency in English (spoken and written).
• Proficient in Microsoft Excel, PowerPoint, Word.
• Leadership skills with ability to drive teams toward goals.
• Ability to multitask and adapt to changing environments.

Responsibilities

• Target, discover, qualifying, verify, present and validate additional business opportunities.
• Develop and implement quarterly business reviews and retention strategy.
• Lead the transition of new/additional business; provide guidance to operations.
• Maintain high-level client engagement with key stakeholders.
• Develop strategy maps for strategic clients and maintain relationships.
• Prepare and present client solutions; negotiate to meet profit objectives.
• Maintain Salesforce and pipeline to reach goals!
• Develop vertical markets with additional service offerings.

Skills

Sales

Customer service

Leadership

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Salesforce CRM

Job description

Diversified Maintenance is seeking a Client Relations Executive to retain and grow customer relationships while coordinating with operations to ensure long-term service success. The role involves high-touch engagement with key client stakeholders, and quarterly business reviews to drive retention.

Travel is expected 50% to 70% of the time, with leadership duties and CRM-driven pipeline management. The ideal candidate will bring strong English communication, multi-tasking ability, and experience