Strategic Client Relations Executive

Allied Universal; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Paid holidays

Paid time off

Job summary

Diversified Maintenance is seeking a Client Relations Executive to retain and grow the customer relationship across accounts. The role works with customers and operations to deliver quality service and may travel 50% to 70% of the time.

You will develop retention strategies, lead quarterly business reviews, and guide transitions for new business while coordinating with operations. Strong communication and leadership are essential.

Qualifications

• High school diploma or equivalent.
• Minimum of five years of sales and operations experience in the janitorial or facilities industry.
• Business level English, with fluent reading, writing and speaking.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening skills.
• Experience Microsoft Excel, PowerPoint, Word.
• Leadership skills to drive teams toward goals.

Responsibilities

• Target, discover, qualifying, verify, present and validate additional business opportunities.
• Develop and implement quarterly business reviews and retention strategy.
• Lead the transition of new/additional business; provide guidance to and partner with operational leaders.
• High touch with key individuals with the client.
• Develop strategy map for all strategic clients.
• Develop, strengthen, and maintain client relationships.
• Use consultative approach for solutions.
• Prepare and present client solutions.
• Manage negotiations to achieve profit objectives.
• Maintain Salesforce and adequate pipeline to reach goals.
• Develop vertical markets with additional service offerings to clients.

Skills

Sales experience

Leadership

Customer service

Communication

Multitasking

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Word

Job description

Diversified Maintenance is seeking a Client Relations Executive to retain and grow the customer relationship across accounts. The role works with customers and operations to deliver quality service and may travel 50% to 70% of the time.

You will develop retention strategies, lead quarterly business reviews, and guide transitions for new business while coordinating with operations. Strong communication and leadership are essential.