Strategic Client Relations Lead (Travel 50-70%)

Allied Universal; Tampa (FL); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plan

Paid holidays and vacation

Job summary

Diversified Maintenance is hiring a Client Relations Executive to retain and grow the customer relationship. This role collaborates with the customer and operations teams to ensure long-term success through high-quality service, with travel expected 50%–70% of the time.

Responsibilities include identifying opportunities, conducting quarterly business reviews, and guiding transitions with operational leaders to maximize profitability and client satisfaction.

Qualifications

• Minimum five years in sales and operations within janitorial or facilities industries.
• Strong English communication skills, both written and spoken.
• Ability to multitask and adapt to changing environments.
• Excellent customer service and active listening abilities.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
• Demonstrated leadership and ability to drive teams toward goals.

Responsibilities

• Target, discover, qualify, verify, present and validate additional business opportunities.
• Develop and implement quarterly business reviews and retention strategies.
• Lead transitions of new/additional business; guide and partner with operations leaders.
• Maintain high-touch engagement with key client stakeholders.
• Create strategy maps for strategic clients.
• Develop, strengthen, and maintain client relationships.
• Apply a consultative approach to solution design.
• Prepare and present client solutions.
• Manage negotiations to achieve profit objectives.
• Maintain Salesforce and build a robust pipeline to meet goals.
• Develop vertical markets with additional service offerings to clients.

Skills

Sales experience

Operations experience

English fluency

CRM familiarity

Customer service

Leadership

Multitasking

Education

High school diploma or equivalent

Tools

Salesforce

CRM familiarity

Job description

Diversified Maintenance is hiring a Client Relations Executive to retain and grow the customer relationship. This role collaborates with the customer and operations teams to ensure long-term success through high-quality service, with travel expected 50%–70% of the time.

Responsibilities include identifying opportunities, conducting quarterly business reviews, and guiding transitions with operational leaders to maximize profitability and client satisfaction.