Client Relations & Credit Specialist

Integrity Express Logistics; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Integrity Express Logistics is seeking a Client Relations Specialist to support IEL customer credit, including setting up new customers, processing credit increases, and assisting the sales staff with accounts receivable. The role collaborates with 2-3 team members within the Accounting Department to ensure broker and customer requests are handled promptly and professionally.

Key duties include data entry in IEL’s TMS, evaluating credit using Experian/Blue Book/Internet Truckstop, and

Qualifications

• High school diploma or GED required.
• Basic knowledge of Microsoft Office.
• Some data entry and customer service experience.
• Works well in fast paced team settings.
• Able to multi-task in a time sensitive environment while remaining detail oriented.
• Compliance with company procedures and escalation when needed.
• Maintains a high standard of work product and professionalism.

Responsibilities

• Identify and prioritize incoming Broker requests for new customer setup and credit increases.
• Enter customer setup information in IEL’s TMS accurately.
• Analyze customer credit via Experian, Blue Book, and Internet Truckstop.
• Work with customers to efficiently invoice and monitor payments.
• Communicate with management and broker if a customer is high risk.
• Monitor past due accounts and identify problematic accounts.
• Coordinate day-to-day workload in the department (new setup, credit increases, past due follow-ups).
• Identify areas for improvement and offer solutions; take on additional responsibilities as needed.

Skills

Data entry

Customer service

Microsoft Office

Time management

Teamwork

Education

High school diploma or GED

Tools

Transportation Management System (TMS)

Microsoft Excel

Job description

Integrity Express Logistics is seeking a Client Relations Specialist to support IEL customer credit, including setting up new customers, processing credit increases, and assisting the sales staff with accounts receivable. The role collaborates with 2-3 team members within the Accounting Department to ensure broker and customer requests are handled promptly and professionally.

Key duties include data entry in IEL’s TMS, evaluating credit using Experian/Blue Book/Internet Truckstop, and