Client Credit & Relations Specialist

Integrity Express Logistics, LLC; Cincinnati (OH); Hybrid; USD 40,000 - 64,000; Full time

Job summary

Integrity Express Logistics, LLC in Cincinnati is seeking a Client Relations Specialist to support the Accounting Department with customer credit, new customer setups, and credit increases. You will enter data in IEL’s TMS and help monitor payments.

Strong data entry, Microsoft Office basics and customer service experience are required; you will coordinate with sales and brokers in a fast-paced team. You may identify high-risk accounts and follow up on past-due invoices.

Qualifications

• High school diploma or GED is required.
• Basic knowledge of Microsoft Office.
• Some data entry and customer service experience.
• Works well in fast paced team settings.
• Able to manage multiple tasks in a time-sensitive environment with attention to detail.
• Compliance with procedures and escalation of issues when needed.
• Maintains a high standard of work product and professionalism.

Responsibilities

• Identify and prioritize incoming broker requests for new customer setup and credit increases.
• Accurately enter customer setup information in IEL’s transportation management software, TMS.
• Analyze customer credit via internal and external methods (Experian, Blue Book, Internet Truckstop).
• Work with customers to invoice and monitor payments.
• Communicate with management and brokers if a customer is high risk.
• Monitor past due accounts and identify problem accounts by contacting broker or customer.
• Facilitate day-to-day workload in the department (setup, increases, and follow-ups).
• Identify areas for improvement and offer solutions.
• Handle additional responsibilities as needed.

Skills

Customer service

Data entry

Credit knowledge

Team player

Attention to detail

Education

Associate’s Degree or some College

Tools

Microsoft Office

Job description

Integrity Express Logistics, LLC in Cincinnati is seeking a Client Relations Specialist to support the Accounting Department with customer credit, new customer setups, and credit increases. You will enter data in IEL’s TMS and help monitor payments.

Strong data entry, Microsoft Office basics and customer service experience are required; you will coordinate with sales and brokers in a fast-paced team. You may identify high-risk accounts and follow up on past-due invoices.