Strategic Services Logistics Coordinator - LTL

IEL Integrity Express Logistics; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

IEL Integrity Express Logistics in Cincinnati, OH is seeking a Strategic Services Operations Specialist to oversee all aspects of LTL operations in the territory, including quoting, routing, tracking and customer service. You will support the sales team to close new business and coordinate with internal departments to ensure service excellence.

Strong communication and teamwork are essential, along with the ability to adapt to changing priorities and respond promptly to customer inquiries and

Qualifications

• 2 years of transportation operations experience.
• 2+ years of demonstrated customer service experience.
• Excellent written and oral communication.
• Ability to facilitate training and speak to peers and groups.
• Ability to deal with ambiguity and pivot plans as needed.
• Willingness to collaborate as a team and share ideas.

Responsibilities

• Oversee all aspects of the LTL operations within the territory.
• Assist in quoting and routing LTL freight services and customer service including tracking and tracing shipments.
• Support the sales team to close new business.
• Coordinate with internal departments to ensure cohesive service and sales goals.

Skills

Transportation operations

Customer service

Communication

Training / public speaking

Team collaboration

Ambiguity handling

Job description

The Strategic Services Operations Specialist will have experience or the ability to be trained as an operations expert in: LTL (Less Than Truckload), you will be responsible for overseeing all aspects of the LTL operations within your territory. This position will assist in the day-to-day operations activity of quoting and routing LTL freight services, customer service, including tracking and tracing all shipments. This position will support the sales team to close new business. This position will report to the Strategic Sales Manager - LTL Position Description (Essential Duties & Responsibilities):

Position Description (Essential Duties & Responsibilities)

• Clear understanding of IEL's sales process as well as regulations and processes for Less Than Truckload freight.
• Work with the Strategic Sales Manager to help support the strategic vision of the department.
• Respond to customer inquiries and concerns in a timely manner.
• Work with different internal departments to ensure a cohesive and collective working relationship to achieve the end goal of servicing the customer and growing sales.
• Demonstrate subject matter knowledge of all solutions provided by the Company in all customer and prospective customer interactions.
• Respond to customer requests in a timely manner.
• Making check calls on all shipments and updating internal and external systems accurately.
• Build partnerships with Less Than Truckload carriers, including the negotiations of W&I's, claims, and support initiatives.
• Other duties as assigned.

Knowledge/Skills/Experience: Basic (Required)

• 2 years of transportation operations experience
• 2+ years of demonstrated customer service experience.
• Excellent communication, both written and oral.
• Ability to facilitate training and speak to peers and groups.
• Excellent customer service
• Ability to deal with ambiguity and pivot plans as needed.
• Willingness to collaborate as a team and share ideas.

Preferred

• Direct experience with Less Than Truckload operations or sales
• Experience with LTL, FTL, International or Warehousing

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer's trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today.

Integrity At IEL, integrity means always doing the right thing—even when it's hard or when no one is watching. It's about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, 'What if a customer saw you?' Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose.

Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust.

Pursuit of Excellence Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It's about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver.

Growth Culture Growth Culture at IEL means embracing a mindset of continuous improvement - day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company.