Client Relations Specialist

Integrity Express Logistics, LLC; Cincinnati (OH); Hybrid; USD 40,000 - 64,000; Full time

Job summary

Integrity Express Logistics, LLC in Cincinnati is seeking a Client Relations Specialist to support the Accounting Department with customer credit, new customer setups, and credit increases. You will enter data in IEL’s TMS and help monitor payments.

Strong data entry, Microsoft Office basics and customer service experience are required; you will coordinate with sales and brokers in a fast-paced team. You may identify high-risk accounts and follow up on past-due invoices.

Qualifications

• High school diploma or GED is required.
• Basic knowledge of Microsoft Office.
• Some data entry and customer service experience.
• Works well in fast paced team settings.
• Able to manage multiple tasks in a time-sensitive environment with attention to detail.
• Compliance with procedures and escalation of issues when needed.
• Maintains a high standard of work product and professionalism.

Responsibilities

• Identify and prioritize incoming broker requests for new customer setup and credit increases.
• Accurately enter customer setup information in IEL’s transportation management software, TMS.
• Analyze customer credit via internal and external methods (Experian, Blue Book, Internet Truckstop).
• Work with customers to invoice and monitor payments.
• Communicate with management and brokers if a customer is high risk.
• Monitor past due accounts and identify problem accounts by contacting broker or customer.
• Facilitate day-to-day workload in the department (setup, increases, and follow-ups).
• Identify areas for improvement and offer solutions.
• Handle additional responsibilities as needed.

Skills

Customer service

Data entry

Credit knowledge

Team player

Attention to detail

Education

Associate’s Degree or some College

Tools

Microsoft Office

Job description

## Client Relations SpecialistApply: Cincinnati: Full time: Posted 3 Days Ago: JR102271As a Client Relations Specialist, you are responsible for assisting in the day-to-day functions as they relate to IEL customer credit. The primary tasks include setting up new customers, processing credit increases for existing customers and supporting the sales staff with their accounts receivable. This role works directly with 2-3 team members to ensure all broker and customer requests are handled in a professional and timely manner. This position is a member of the Accounting Department and reports to the AR Manager.**Position Description (Essential Duties & Responsibilities):*** Identify and prioritize incoming Broker requests for new customer setup and credit increases* Accurately enter customer setup information in IEL’s transportation management software, TMS* Analyze customer credit via both internal and external methods such as Experian, Blue Book and Internet Truckstop* Work with customers to most efficiently invoice and monitor payments* Communicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history or ships high value cargo* Monitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment status* Facilitate the day to day workload in the department that includes new customer setup, credit increases and following up on past due invoices* Identify areas within the department that require improvement and offer solutions to those challenges* Handle additional responsibilities as needed**Knowledge/Skills/Experience:**Basic (Required)* High school degree or GED* Basic knowledge of Microsoft Office* Some data entry and customer service experience* Works well in fast paced team settings* Able to work on multiple tasks in a time sensitive environment while remaining detail oriented* Compliance with company procedures and can identify issues for escalation* Maintains a high standard of work product and professionalismPreferred* Associate’s Degree or some College* Commercial credit experience* Background in lending or debt collection* General knowledge of transportation or logistics industry and transportation management softwareWe are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.