Client Relations Specialist

IEL Integrity Express Logistics; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Integrity Express Logistics is seeking a Client Relations Specialist to support the Accounting Department by handling customer credit, onboarding new customers, processing credit increases, and assisting with accounts receivable. You will work with a small team to process broker and customer requests efficiently and professionally, reporting to the AR Manager.

The role emphasizes accurate data entry, credit analysis using external sources, and collaboration with sales to ensure timely invoicing

Qualifications

• High school degree or GED required.
• Basic knowledge of Microsoft Office.
• Some data entry and customer service experience.
• Works well in fast paced team settings.
• Able to work on multiple tasks in a time sensitive environment while remaining detail oriented.
• Compliance with company procedures and can identify issues for escalation.
• Maintains a high standard of work product and professionalism.

Responsibilities

• Identify and prioritize incoming Broker requests for new customer setup and credit increases.
• Accurately enter customer setup information in IEL’s transportation management software, TMS.
• Analyze customer credit via internal and external methods (Experian, Blue Book, Internet Truckstop).
• Work with customers to efficiently invoice and monitor payments.
• Communicate with management and broker if a customer is high risk (credit score, pay history, high value cargo).
• Monitor past due accounts and identify problem accounts by contacting broker or customer for payment status.
• Facilitate day-to-day workload in the department (new customer setup, credit increases, follow-up on past due invoices).
• Identify areas within the department that require improvement and offer solutions.
• Handle additional responsibilities as needed.

Skills

Microsoft Office

Data entry

Customer service

Teamwork

Multitasking

Attention to detail

Compliance

Professionalism

Education

High school diploma or GED

Associate’s Degree or some College

Tools

Transportation Management Software (TMS)

TMS Software

Job description

As a Client Relations Specialist, you are responsible for assisting in the day-to-day functions as they relate to IEL customer credit. The primary tasks include setting up new customers, processing credit increases for existing customers and supporting the sales staff with their accounts receivable. This role works directly with 2-3 team members to ensure all broker and customer requests are handled in a professional and timely manner. This position is a member of the Accounting Department and reports to the AR Manager.

Position Description (Essential Duties & Responsibilities)

• Identify and prioritize incoming Broker requests for new customer setup and credit increases
• Accurately enter customer setup information in IEL’s transportation management software, TMS
• Analyze customer credit via both internal and external methods such as Experian, Blue Book and Internet Truckstop
• Work with customers to most efficiently invoice and monitor payments
• Communicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history or ships high value cargo
• Monitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment status
• Facilitate the day to day workload in the department that includes new customer setup, credit increases and following up on past due invoices
• Identify areas within the department that require improvement and offer solutions to those challenges
• Handle additional responsibilities as needed

Knowledge/Skills/Experience

• Basic (Required)
• High school degree or GED
• Basic knowledge of Microsoft Office
• Some data entry and customer service experience
• Works well in fast paced team settings
• Able to work on multiple tasks in a time sensitive environment while remaining detail oriented
• Compliance with company procedures and can identify issues for escalation
• Maintains a high standard of work product and professionalism

Preferred

• Associate’s Degree or some College
• Commercial credit experience
• Background in lending or debt collection
• General knowledge of transportation or logistics industry and transportation management software

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Founded in 2007, Integrity Express Logistics is a family‑owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer's trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most‑driven and highly motivated employees. Together this formula has carried IEL to where we are today. Integrity At IEL, integrity means always doing the right thing—even when it’s hard or when no one is watching. It’s about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, ‘What if a customer saw you?’ Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose. Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust. Pursuit of Excellence Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It’s about raising the bar daily through exceptional operations, disciplined execution, and proactive problem‑solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver. Growth Culture Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company.