Client Relations & Credit Specialist

IEL Integrity Express Logistics; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Integrity Express Logistics is seeking a Client Relations Specialist to support the Accounting Department by handling customer credit, onboarding new customers, processing credit increases, and assisting with accounts receivable. You will work with a small team to process broker and customer requests efficiently and professionally, reporting to the AR Manager.

The role emphasizes accurate data entry, credit analysis using external sources, and collaboration with sales to ensure timely invoicing

Qualifications

• High school degree or GED required.
• Basic knowledge of Microsoft Office.
• Some data entry and customer service experience.
• Works well in fast paced team settings.
• Able to work on multiple tasks in a time sensitive environment while remaining detail oriented.
• Compliance with company procedures and can identify issues for escalation.
• Maintains a high standard of work product and professionalism.

Responsibilities

• Identify and prioritize incoming Broker requests for new customer setup and credit increases.
• Accurately enter customer setup information in IEL’s transportation management software, TMS.
• Analyze customer credit via internal and external methods (Experian, Blue Book, Internet Truckstop).
• Work with customers to efficiently invoice and monitor payments.
• Communicate with management and broker if a customer is high risk (credit score, pay history, high value cargo).
• Monitor past due accounts and identify problem accounts by contacting broker or customer for payment status.
• Facilitate day-to-day workload in the department (new customer setup, credit increases, follow-up on past due invoices).
• Identify areas within the department that require improvement and offer solutions.
• Handle additional responsibilities as needed.

Skills

Microsoft Office

Data entry

Customer service

Teamwork

Multitasking

Attention to detail

Compliance

Professionalism

Education

High school diploma or GED

Associate’s Degree or some College

Tools

Transportation Management Software (TMS)

TMS Software

Job description

Integrity Express Logistics is seeking a Client Relations Specialist to support the Accounting Department by handling customer credit, onboarding new customers, processing credit increases, and assisting with accounts receivable. You will work with a small team to process broker and customer requests efficiently and professionally, reporting to the AR Manager.

The role emphasizes accurate data entry, credit analysis using external sources, and collaboration with sales to ensure timely invoicing