Client Relations Specialist

Integrity Express Logistics; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Integrity Express Logistics is seeking a Client Relations Specialist to support IEL customer credit, including setting up new customers, processing credit increases, and assisting the sales staff with accounts receivable. The role collaborates with 2-3 team members within the Accounting Department to ensure broker and customer requests are handled promptly and professionally.

Key duties include data entry in IEL’s TMS, evaluating credit using Experian/Blue Book/Internet Truckstop, and

Qualifications

• High school diploma or GED required.
• Basic knowledge of Microsoft Office.
• Some data entry and customer service experience.
• Works well in fast paced team settings.
• Able to multi-task in a time sensitive environment while remaining detail oriented.
• Compliance with company procedures and escalation when needed.
• Maintains a high standard of work product and professionalism.

Responsibilities

• Identify and prioritize incoming Broker requests for new customer setup and credit increases.
• Enter customer setup information in IEL’s TMS accurately.
• Analyze customer credit via Experian, Blue Book, and Internet Truckstop.
• Work with customers to efficiently invoice and monitor payments.
• Communicate with management and broker if a customer is high risk.
• Monitor past due accounts and identify problematic accounts.
• Coordinate day-to-day workload in the department (new setup, credit increases, past due follow-ups).
• Identify areas for improvement and offer solutions; take on additional responsibilities as needed.

Skills

Data entry

Customer service

Microsoft Office

Time management

Teamwork

Education

High school diploma or GED

Tools

Transportation Management System (TMS)

Microsoft Excel

Job description

As a Client Relations Specialist, you are responsible for assisting in the day-to-day functions as they relate to IEL customer credit. The primary tasks include setting up new customers, processing credit increases for existing customers and supporting the sales staff with their accounts receivable. This role works directly with 2-3 team members to ensure all broker and customer requests are handled in a professional and timely manner. This position is a member of the Accounting Department and reports to the AR Manager.Position Description (Essential Duties & Responsibilities): Identify and prioritize incoming Broker requests for new customer setup and credit increasesAccurately enter customer setup information in IEL’s transportation management software, TMSAnalyze customer credit via both internal and external methods such as Experian, Blue Book and Internet TruckstopWork with customers to most efficiently invoice and monitor paymentsCommunicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history or ships high value cargoMonitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment statusFacilitate the day to day workload in the department that includes new customer setup, credit increases and following up on past due invoicesIdentify areas within the department that require improvement and offer solutions to those challengesHandle additional responsibilities as neededKnowledge/Skills/Experience:Basic (Required)High school degree or GEDBasic knowledge of Microsoft OfficeSome data entry and customer service experienceWorks well in fast paced team settingsAble to work on multiple tasks in a time sensitive environment while remaining detail orientedCompliance with company procedures and can identify issues for escalationMaintains a high standard of work product and professionalismPreferredAssociate’s Degree or some CollegeCommercial credit experienceBackground in lending or debt collectionGeneral knowledge of transportation or logistics industry and transportation management softwareWe are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.