Client Services Specialist, Lab Testing & Compliance

Eurofins US Food, Feed, & Supplement Testing; New Berlin (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Excellent full time benefits including

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA Food Testing in Wisconsin is seeking a Client Service Representative to manage communications between the laboratory and clients, assist with submitting needed information, managing sample receipt and registration.

The role focuses on maintaining strong client relations, coordinating samples, and supporting invoicing tasks, with attention to accuracy and adherence to quality guidelines.

Qualifications

• At least 1 year in client services
• Microsoft Office (Outlook, Excel, etc).
• Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.
• Associates degree in Chemistry or related field preferred

Responsibilities

• Manage routine communications between the customer and the laboratory.
• Answer phones, process mail, greet clients and perform clerical duties.
• Route couriers for sample pickups and receive samples from clients.
• Confirm and document sample conditions on receipt.
• Coordinate sampling supplies and intercompany communication.
• Enter new client information into systems and register samples.
• Coordinate sample routing and notify analysts for special handling.
• Assist in management of invoices for client billing.

Skills

Client service experience

Education

Associates degree in Chemistry or related field

Tools

Microsoft Office

Job description

Eurofins USA Food Testing in Wisconsin is seeking a Client Service Representative to manage communications between the laboratory and clients, assist with submitting needed information, managing sample receipt and registration.

The role focuses on maintaining strong client relations, coordinating samples, and supporting invoicing tasks, with attention to accuracy and adherence to quality guidelines.