Client Relations Executive - Analytical Lab Services

Eurofins Environment Testing (USA); Arvada (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Eurofins Environment Testing (USA) seeks an Assistant Client Relations Executive Customer Representative to join our team in Colorado. The role oversees all samples received by the lab and facilitates day-to-day communication between clients and the laboratory, ensuring smooth operations in a fast-paced setting.

Responsibilities include handling client inquiries via phone, email, and in person; signing in and verifying samples against Chain of Custody; assisting walk-in clients; and updating

Qualifications

• High School Diploma is required or equivalent.
• 2+ years of Customer Service experience preferred.
• Professional working proficiency in English (reading, writing, speaking).

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission and provide information on services.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stock front office supplies and snacks for clients and staff.
• Assist with administrative and laboratory tasks as necessary.

Skills

Customer service

Communication

English proficiency

Multitasking

Office software

Problem solving

Team player

Education

High School Diploma

Tools

CRM

Stripe

Job description

Eurofins Environment Testing (USA) seeks an Assistant Client Relations Executive Customer Representative to join our team in Colorado. The role oversees all samples received by the lab and facilitates day-to-day communication between clients and the laboratory, ensuring smooth operations in a fast-paced setting.

Responsibilities include handling client inquiries via phone, email, and in person; signing in and verifying samples against Chain of Custody; assisting walk-in clients; and updating