Client Relations & Accounts Coordinator

CRST The Transportation Solution, Inc.; Fort Wayne (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life & disability insurance

Retirement match

Job summary

CRST The Transportation Solution, Inc. is seeking an Account Administrator in Fort Wayne, IN to respond to inquiries, manage customer accounts, and ensure timely resolutions across multiple channels including in person, phone, email, or social media.

The role emphasizes building positive customer relationships, accurate data recording, and problem solving under pressure, with a comprehensive benefits package and a Monday–Friday schedule.

Qualifications

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

Responsibilities

• Scheduling appointments
• Responding to emails in the customer service shared email boxes
• Handle in and outbound phone calls from customers
• Transfer loads to billing/Checking for required PPW for billing
• Auditing service fail codes
• Cover AM’s when on PTO
• Creating orders
• Handling customer issues/concerns
• Reconcile edit error queue
• Location master file management – adding directions, hours, contact info, etc.
• Customer website management

Skills

Customer Service

Communication

Problem Solving

Time Management

Active Listening

Decision Making

Job description

CRST The Transportation Solution, Inc. is seeking an Account Administrator in Fort Wayne, IN to respond to inquiries, manage customer accounts, and ensure timely resolutions across multiple channels including in person, phone, email, or social media.

The role emphasizes building positive customer relationships, accurate data recording, and problem solving under pressure, with a comprehensive benefits package and a Monday–Friday schedule.