Freight & Customer Success Account Coordinator

Venture Soluciones; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Venture Soluciones Indianapolis seeks an Account Coordinator to provide customer service, manage freight tendering, and schedule loads in the TMS. The role requires effective communication and accurate data entry to ensure smooth operations.

Key duties include building loads, responding to customer inquiries, and collaborating with Operations to prevent service issues. A high school diploma is required; a bachelor's degree or relevant experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or relevant experience preferred.

Responsibilities

• Respond to customer needs and expectations.
• Accept freight and build/schedule loads in the TMS.
• Enter shipment data into the TMS accurately.
• Communicate service issues to the appropriate team.
• Provide status updates to customers and offer solutions.

Skills

Active listening

Customer service

Communication

Team collaboration

Basic computer skills

Education

High School Diploma or equivalent

Bachelor’s Degree or relevant experience

Tools

Microsoft Word

Microsoft Excel

Job description

Venture Soluciones Indianapolis seeks an Account Coordinator to provide customer service, manage freight tendering, and schedule loads in the TMS. The role requires effective communication and accurate data entry to ensure smooth operations.

Key duties include building loads, responding to customer inquiries, and collaborating with Operations to prevent service issues. A high school diploma is required; a bachelor's degree or relevant experience is preferred.