Customer Care & Scheduling Coordinator

Talentify; Town of Amherst (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life and disability insurance

Retirement savings with company match

Paid time off and holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is hiring a Customer Service Coordinator for on-site work at our Amherst, NY facility.

You will be the first point of contact, handling inbound calls, scheduling, and order changes while coordinating with internal teams and service partners to ensure timely resolutions. The role emphasizes patient, detail-oriented service, with training provided and a comprehensive benefits package.

Qualifications

• Strong customer service and communication skills are essential.
• Good time management and organization are required.
• Active listening and social perceptiveness help resolve issues.
• Critical thinking and problem-solving ability are important.

Responsibilities

• Respond to inbound calls regarding scheduling, order changes, payment processing, and general inquiries.
• Resolve customer concerns by identifying the issue, determining the cause, and providing an effective solution.
• Document customer interactions and maintain accurate records across internal and client systems.
• Update service orders and provide status updates on service requests.
• Serve as a liaison between customers, clients, and service providers.
• Communicate proactively with internal departments to resolve issues and complaints.
• Escalate unresolved issues according to established procedures.
• Support inbound sales opportunities by helping convert warm leads when they come up.

Skills

Customer service

Communication

Time management

Organization

Active listening

Education

High school diploma or equivalent

Tools

CRM

Case Management Systems

Job description

CRST The Transportation Solution, Inc. is hiring a Customer Service Coordinator for on-site work at our Amherst, NY facility.

You will be the first point of contact, handling inbound calls, scheduling, and order changes while coordinating with internal teams and service partners to ensure timely resolutions. The role emphasizes patient, detail-oriented service, with training provided and a comprehensive benefits package.