Account Administrator

CRST The Transportation Solution, Inc; Fort Wayne (IN); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement match

Paid time off

Résumé du poste

CRST The Transportation Solution, Inc. is seeking an Account Administrator to respond to inquiries, manage complaints, and build positive relationships with customers. You will handle emails, phone calls, and in-person interactions while ensuring accurate data and timely solutions.

The role emphasizes communication, patience, and problem solving to meet customer expectations and maintain service quality across channels.

Qualifications

• Experience in customer-facing roles and strong communication skills.
• Ability to handle inquiries, complaints, and feedback promptly.
• Maintain accurate records of customer interactions and data.

Responsabilités

• Scheduling appointments.
• Responding to emails in the shared customer service inbox.
• Handle in- and outbound phone calls from customers.
• Transfer loads to billing and check required PPW for billing.
• Cover AM shifts when on PTO.
• Create orders.
• Address customer issues and concerns.
• Manage location master file with directions, hours, and contact info.
• Maintain customer website.

Connaissances

Customer Service

Communication

Problem Solving

Critical Thinking

Judgement & Decision Making

Time Management

Coordination

Active Listening

Formation

Associates or better

Description du poste

Join CRST as a Account Administrator and help us build and maintain positive relationships with our customers.

How You'll Work

• Hours: Monday to Friday (9:00 am to 6:00 pm)
• Compensation: This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $17.50 per hour. This rate reflects a good faith estimate of the compensation offered for this role and is expected to apply uniformly to all candidates selected.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About the Role

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities

• Scheduling appointments
• Responding to emails in the customer service shared email boxes
• Handle in and outbound phone calls from customers
• Transfer loads to billing/Checking for required PPW for billing
• Cover AM's when on PTO
• Creating orders
• Handling customer issues/concerns.
• Location master file management - adding directions, hours, contact info, etc.
• Customer website management

Qualifications

• Customer Service and Communication
• Complex Problem Solving and Critical Thinking
• Judgement and Decision Making
• Good Time Management
• Coordination and Active Listening

Why CRST?
For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values : Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Equal Opportunity Employer : CRST The Transportation Solution, Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles), color, religion, creed, religious practices, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, sexual orientation, gender identity, gender expression, and related conditions), national origin, ancestry, age, disability, genetic information, military status, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Qualifications

Education

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.