Customer Service Team Lead

CRST The Transportation Solution, Inc; Town of Amherst (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life and disability ins.

Retirement savings with company match

Paid time off and holidays

Parental leave

Job summary

CRST The Transportation Solution, Inc. in Amherst, NY is seeking a Lead Customer Service Coordinator to oversee customer service activities, manage inquiries, complaints, and feedback across multiple channels, and support resolution efforts with a focus on service quality.

The ideal candidate will demonstrate strong communication, problem-solving, and leadership skills, maintain accurate customer records, and foster positive relationships by delivering timely and effective solutions.

Qualifications

• Strong communication and problem-solving skills.
• Leadership and team development abilities.
• Maintain accurate customer records across channels.

Responsibilities

• Resolve escalated customer complaints with timely resolution.
• Support customer interactions via phone, email, and other channels.
• Maintain high customer satisfaction through professional and responsive service.
• Team Support & Development: train and guide staff; boost productivity.
• Operations Coordination: monitor Five9 activity and queue assignments; handle calls and emails; ensure efficient workflows.

Skills

Instructing

Speaking

Time Management

Social Perceptiveness

Service Orientation

Critical Thinking

Job description

CRST The Transportation Solution, Inc. in Amherst, NY is seeking a Lead Customer Service Coordinator to oversee customer service activities, manage inquiries, complaints, and feedback across multiple channels, and support resolution efforts with a focus on service quality.

The ideal candidate will demonstrate strong communication, problem-solving, and leadership skills, maintain accurate customer records, and foster positive relationships by delivering timely and effective solutions.