Accounts & Customer Care Administrator

CRST The Transportation Solution, Inc; Fort Wayne (IN); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement match

Paid time off

Job summary

CRST The Transportation Solution, Inc. is seeking an Account Administrator to respond to inquiries, manage complaints, and build positive relationships with customers. You will handle emails, phone calls, and in-person interactions while ensuring accurate data and timely solutions.

The role emphasizes communication, patience, and problem solving to meet customer expectations and maintain service quality across channels.

Qualifications

• Experience in customer-facing roles and strong communication skills.
• Ability to handle inquiries, complaints, and feedback promptly.
• Maintain accurate records of customer interactions and data.

Responsibilities

• Scheduling appointments.
• Responding to emails in the shared customer service inbox.
• Handle in- and outbound phone calls from customers.
• Transfer loads to billing and check required PPW for billing.
• Cover AM shifts when on PTO.
• Create orders.
• Address customer issues and concerns.
• Manage location master file with directions, hours, and contact info.
• Maintain customer website.

Skills

Customer Service

Communication

Problem Solving

Critical Thinking

Judgement & Decision Making

Time Management

Coordination

Active Listening

Education

Associates or better

Job description

CRST The Transportation Solution, Inc. is seeking an Account Administrator to respond to inquiries, manage complaints, and build positive relationships with customers. You will handle emails, phone calls, and in-person interactions while ensuring accurate data and timely solutions.

The role emphasizes communication, patience, and problem solving to meet customer expectations and maintain service quality across channels.