Client Project Manager II: Strategy, Delivery & Relationships

Pace Analytical Services, LLC; Minneapolis (MN); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Tuition reimbursement

Job summary

Pace Analytical Services, LLC in Minneapolis seeks a Client Project Manager 2 to oversee project setup, monitor sample receipts, track status, and ensure reporting meets client requirements from start to finish. In this role you will coordinate with lab functions, manage pricing and invoicing details, build strong client relationships, and guide projects toward successful closures and revenue goals.

Qualifications include a Bachelor's degree and several years of customer service or project

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience; OR an equivalent combination of education, training, and experience.

Responsibilities

• Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
• Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
• Addresses intermediate-level client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem.
• Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations.
• Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
• Identifies and resolves intermediate-level project issues promptly.
• Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
• Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
• Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
• Works closely with cross-functional teams to ensure project outcomes align with client objectives.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Skills

Customer service

Client relationships

Project coordination

Communication skills

LIMS knowledge

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Tools

LIMS

CRM software

MS Office

Job description

Pace Analytical Services, LLC in Minneapolis seeks a Client Project Manager 2 to oversee project setup, monitor sample receipts, track status, and ensure reporting meets client requirements from start to finish. In this role you will coordinate with lab functions, manage pricing and invoicing details, build strong client relationships, and guide projects toward successful closures and revenue goals.

Qualifications include a Bachelor's degree and several years of customer service or project