Client Project Manager II: Growth & Relationships

Pace® Analytical Services

Minneapolis (MN)

On-site

USD 46,000 - 56,000

Full time

3 days ago
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Benefits offered by this job

Medical insurance
401K retirement plan
Paid time off

Job summary

Pace® Analytical Services in Minneapolis, MN is seeking a Client Project Manager 2 to oversee project setup, client onboarding, and ongoing relationship management. You will coordinate with lab, sales, and operations to deliver accurate data, timely reports, and high-quality service.

The role emphasizes strong client communication, issue resolution, and contribution to project renewals and upsell opportunities while maintaining overall client satisfaction.

Qualifications

  • Bachelor's degree and 3 years of customer service experience or equivalent.
  • Experience setting up client profiles and data in LIMS.
  • Strong communication and relationship management skills.

Responsibilities

  • Manage project setup, monitor status, and ensure timely client reporting.
  • Onboard clients and train them on products and services.
  • Maintain client relationships and address inquiries promptly.
  • Coordinate with lab, sales, and operations to meet client needs.
  • Prepare project status reports and assist with invoicing and renewals.

Skills

Customer service
Relationship management
Oral presentations
Project coordination
LIMS knowledge
Client communications
Problem solving

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Tools

LIMS
Computer applications

Job description

Pace® Analytical Services in Minneapolis, MN is seeking a Client Project Manager 2 to oversee project setup, client onboarding, and ongoing relationship management. You will coordinate with lab, sales, and operations to deliver accurate data, timely reports, and high-quality service.

The role emphasizes strong client communication, issue resolution, and contribution to project renewals and upsell opportunities while maintaining overall client satisfaction.

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