Client Project Manager II: Growth & Relationships

Pace® Analytical Services; Minneapolis (MN); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan

Paid time off

Job summary

Pace® Analytical Services in Minneapolis, MN is seeking a Client Project Manager 2 to oversee project setup, client onboarding, and ongoing relationship management. You will coordinate with lab, sales, and operations to deliver accurate data, timely reports, and high-quality service.

The role emphasizes strong client communication, issue resolution, and contribution to project renewals and upsell opportunities while maintaining overall client satisfaction.

Qualifications

• Bachelor's degree and 3 years of customer service experience or equivalent.
• Experience setting up client profiles and data in LIMS.
• Strong communication and relationship management skills.

Responsibilities

• Manage project setup, monitor status, and ensure timely client reporting.
• Onboard clients and train them on products and services.
• Maintain client relationships and address inquiries promptly.
• Coordinate with lab, sales, and operations to meet client needs.
• Prepare project status reports and assist with invoicing and renewals.

Skills

Customer service

Relationship management

Oral presentations

Project coordination

LIMS knowledge

Client communications

Problem solving

Education

Bachelor's degree in business administration, chemistry, biology, or related field

Tools

LIMS

Computer applications

Job description

Pace® Analytical Services in Minneapolis, MN is seeking a Client Project Manager 2 to oversee project setup, client onboarding, and ongoing relationship management. You will coordinate with lab, sales, and operations to deliver accurate data, timely reports, and high-quality service.

The role emphasizes strong client communication, issue resolution, and contribution to project renewals and upsell opportunities while maintaining overall client satisfaction.