Client Project Manager II - Client Success & Projects

RXinsider LTD.; Minneapolis (MN); On-site; USD 46,000 - 56,000; Full time

Job summary

Pace is seeking a Client Project Manager 2 in Minneapolis to oversee project setup, client onboarding, and ongoing status monitoring. You will ensure samples are collected and reported per client requirements, manage health and churn risks, and drive retention in collaboration with sales and operations.

This role emphasizes client-centric service and cross-functional teamwork to deliver successful projects.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or related field and 3 years of customer service experience.
• Continued employment requires maintaining required licenses and certifications.
• Strong interpersonal and communication skills for diverse client interactions.

Responsibilities

• Onboards new clients and sets up initial client profile data in LIMS.
• Maintains long-term client relationships and serves as primary contact for inquiries.
• Coordinates with lab functions to ensure timely completion of client work.
• Monitors client health and supports retention and contract renewals.
• Prepares project plans, timelines, and status reports for clients and teams.
• Reviews deliverables to ensure quality and client satisfaction.
• Supports invoicing and financial aspects at project closure.

Skills

Customer service

Industry regulations

Computer applications

Interpersonal skills

Education

Bachelor's degree

Tools

LIMS

Job description

Pace is seeking a Client Project Manager 2 in Minneapolis to oversee project setup, client onboarding, and ongoing status monitoring. You will ensure samples are collected and reported per client requirements, manage health and churn risks, and drive retention in collaboration with sales and operations.

This role emphasizes client-centric service and cross-functional teamwork to deliver successful projects.