Client Project Manager II — Health & Safety Lab

7H6 Pace Analytical Services, LLC; Minnesota; On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401K retirement plan

Paid time off

Job summary

Pace Analytical Services, LLC, is seeking a Client Project Manager 2 in Minnesota to oversee setup, sample receipts, status monitoring, and reporting to meet client requirements. This role may manage up to $2.5M in revenue, collaborating with lab, sales, and clients to ensure successful outcomes.

The position emphasizes client onboarding, ongoing communication, and ensuring timely, accurate delivery of deliverables and invoicing.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience; OR an equivalent combination of education, training, and experience.

Responsibilities

• Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
• Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
• Addresses intermediate-level client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem.
• Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations.
• Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
• Identifies and resolves intermediate-level project issues promptly.
• Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
• Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
• Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
• Works closely with cross-functional teams to ensure project outcomes align with client objectives.

Skills

Customer service

Oral presentations

Program planning

Regulations knowledge

Business English

Education

Bachelor's degree in business administration or related field

Job description

Pace Analytical Services, LLC, is seeking a Client Project Manager 2 in Minnesota to oversee setup, sample receipts, status monitoring, and reporting to meet client requirements. This role may manage up to $2.5M in revenue, collaborating with lab, sales, and clients to ensure successful outcomes.

The position emphasizes client onboarding, ongoing communication, and ensuring timely, accurate delivery of deliverables and invoicing.