Client Project Manager 2

RXinsider LTD.; Minneapolis (MN); On-site; USD 46,000 - 56,000; Full time

Job summary

Pace is seeking a Client Project Manager 2 in Minneapolis to oversee project setup, client onboarding, and ongoing status monitoring. You will ensure samples are collected and reported per client requirements, manage health and churn risks, and drive retention in collaboration with sales and operations.

This role emphasizes client-centric service and cross-functional teamwork to deliver successful projects.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or related field and 3 years of customer service experience.
• Continued employment requires maintaining required licenses and certifications.
• Strong interpersonal and communication skills for diverse client interactions.

Responsibilities

• Onboards new clients and sets up initial client profile data in LIMS.
• Maintains long-term client relationships and serves as primary contact for inquiries.
• Coordinates with lab functions to ensure timely completion of client work.
• Monitors client health and supports retention and contract renewals.
• Prepares project plans, timelines, and status reports for clients and teams.
• Reviews deliverables to ensure quality and client satisfaction.
• Supports invoicing and financial aspects at project closure.

Skills

Customer service

Industry regulations

Computer applications

Interpersonal skills

Education

Bachelor's degree

Tools

LIMS

Job description

Shift

Monday-Friday 8am to 5pm

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Client Project Manager 2

Compensation: $51,000 per year

Shift: Monday - Friday, 8 AM - 5 PM

Summary

Responsible for project setup, oversight of sample receipts, monitoring project status, and ensuring that samples are collected, analyzed, documented, and reported in conformance with client requirements, as well as project closure. This position can expect to carry up to $2.5M in revenue depending on experience, client assignments and other business needs while providing excellent technical and customer-centric service. ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Onboards new clients, provides comprehensive training and resources to understand products and services; sets up initial client profile and data in LIMS correctly and accurately.
• Builds and maintains strong, long-term relationships, serves as the primary point of contact for client inquiries and issues, and conducts regular check-ins with clients to ensure satisfaction.
• Addresses intermediate-level client concerns and resolves issues promptly, coordinates with the lab functions/departments to ensure timely completion of client work or resolution of problem. Provides ongoing education and training to clients to help them maximize product usage.
• Monitors client's health and proactively addresses potential churn risks, develops and executes strategies for client retention and contract renewals in partnership with sales and operations. Identifies upsell and cross-sell opportunities and communicates to sales and operations.
• Provides project planning/timing with lab, sales and the client and ensures the project is set up correctly in LIMS, pricing is accurate, and details are communicated to the respective parties.
• Identifies and resolves intermediate-level project issues promptly.
• Reviews project deliverables to ensure they meet quality standards and client requirements; manages client feedback and ensures continuous improvement.
• Maintains clear and consistent communication with clients and internal teams; prepares and delivers project status reports on progress, risks and issues.
• Conducts project closure to ensure final deliverables and client satisfaction are confirmed, client is invoiced, evaluates project success, and support accounting needs regarding invoicing/payment.
• Works closely with cross-functional teams to ensure project outcomes align with client objectives.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience:

• Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• None.

Required Knowledge And Skills Required Knowledge

• Intermediate-level principles, practices, and techniques of customer service.
• Applicable industry laws, codes, and regulations.
• Computer applications and systems related to the work.
• Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
• Intermediate-level principles and techniques of providing effective oral presentations.
• Intermediate-level principles and practices of program planning, development,