Client Partner — Retail

Claddagh Resources; Nashville (TN); On-site; USD 150,000 - 230,000; Full time

Job summary

Claddagh Resources, on behalf of a global technology and consulting leader, is seeking a Client Partner to own and grow a strategic retail account portfolio. The role is senior, customer-facing with full P&L accountability and requires deep executive relationships to drive revenue and large-deal closures.

You will lead the full sales lifecycle from pipeline development to total contract value closure, partner with alliance teams, and mentor the account team to sustain growth and delivery

Qualifications

• Proven customer-facing experience carrying revenue growth.
• Retail domain knowledge and understanding of the retail industry.
• Track record of P&L ownership and account-level financial management.
• Experience leading large RFP responses and managing complex deals.
• Strong communication, negotiation, contract management, and stakeholder management skills.
• Bachelor's degree or equivalent.

Responsibilities

• Own the P&L and growth strategy for a retail account portfolio.
• Develop strategic pipeline and drive total contract value closure through proactive deal generation and large-deal management.
• Build CXO-level relationships and broader business stakeholder engagement.
• Identify new business areas, new service lines, and lead generation across the account.
• Co-create joint pipeline with alliance partners.
• Lead delivery governance, stakeholder feedback loops, and continuous customer engagement.
• Prepare, plan, and execute sales and marketing plans for the account.
• Manage and develop the account team, and coordinate with horizontals for joint planning and revenue growth.

Skills

P&L ownership

Account management

CXO relationships

RFP management

Negotiation

Agile/DevOps

Retail domain knowledge

Sales lifecycle

Team leadership

Education

Bachelor's degree or equivalent

Job description

Locations: Atlanta, GA | Norfolk, VA | Nashville, TN | Framingham, MA (on-site / hybrid by location)

We are hiring on behalf of our client, a global technology and consulting leader, for a Client Partner to own and grow a strategic retail account portfolio. This is a senior, customer-facing role with full P&L accountability, built for someone who can deepen executive relationships while driving new revenue and large-deal closure across an established book of business.

About the role

As Client Partner you will own the growth strategy and financial performance of a retail account portfolio end to end. You will build trusted relationships at the CXO level, identify and convert new business areas and service lines, and lead the full sales lifecycle from pipeline development through total contract value closure. You will partner with alliance partners on joint pipeline creation, work across internal horizontals for account planning and revenue growth, and lead delivery governance and continuous customer engagement. The role also carries team management and talent development responsibility.

What you will do

Own the P&L and growth strategy for a retail account portfolio.

Develop strategic pipeline and drive total contract value closure through proactive deal generation and large-deal management.

Build and manage CXO-level relationships and broader business stakeholder engagement.

Identify new business areas, new service lines, and lead generation across the account.

Co-create joint pipeline with alliance partners.

Lead delivery governance, stakeholder feedback loops, and continuous customer engagement.

Prepare, plan, and execute sales and marketing plans for the account.

Manage and develop the account team, and coordinate with horizontals for joint planning and revenue growth.

What we are looking for

Proven customer-facing experience carrying responsibility for revenue growth and services expansion.

Demonstrated retail domain knowledge and functional understanding of the retail industry.

Track record of P&L ownership and account-level financial management.

Experience leading large RFP responses and managing large, complex deals.

Strong understanding of Agile and DevOps ways of working.

Strong communication, negotiation, contract management, and stakeholder management skills.

Bachelor's degree or equivalent.

Who this role is NOT for

This is not a delivery or program management role; it is a growth and relationship-ownership role with a carried number.

This is not a pure account-maintenance or farming seat with no new-business expectation; you are accountable for opening new service lines and closing new revenue.

This is not an entry or mid-level sales role; CXO-level engagement and P&L ownership are core, not aspirational.

This is not a fit for candidates without genuine retail industry domain experience.

This is not a remote-anywhere role; each opening is tied to its named metro.

Skills

Account management and client relationship management, P&L management, business development and revenue growth, large-deal and RFP management, retail industry domain, CXO and executive stakeholder engagement, sales lifecycle and pipeline management, negotiation and contract management, Agile and DevOps fluency, team leadership and talent development.