Client Partner (Remote, San Francisco)

Blacksmith Agency LLC; San Francisco (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

Blacksmith Agency LLC is seeking a Client Partner to manage an established book of recurring agency clients. The role is remote, with the sales team bringing in new clients, while you keep and grow the accounts.

You will own client retention, upsells, and a seven-figure annual quota. You will work with strategists and the delivery team to present a united voice to clients and drive growth.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Proven ability to retain clients and upsell with measurable results.
• Comfort carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and renew clients across your book.
• Identify upsell opportunities and sell them.
• Achieve a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery team to maintain a single voice.

Skills

Account management

Quota carrying

Sales experience

Client communications

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Partner you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.