Manufacturing CSR: On-Site, Fast-Paced Customer & Orders Support

ADP, Inc.

Kronenwetter (WI)

On-site

USD 42,000 - 64,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

G3 Industries is seeking a Customer Service Representative to act as the primary liaison between customers and internal departments. This on-site role emphasizes accurate order processing, timely delivery, and proactive issue resolution in a fast-paced manufacturing setting.

The CSR will interact with Production, Planning, Scheduling, Quality, Shipping, Purchasing, and Sales teams, maintaining strong communication and facilitating continuous improvement initiatives to enhance customer

Qualifications

Associate degree in Business, Marketing, Customer Service, Supply Chain, or related field preferred.
Equivalent combination of education and relevant experience will be considered.
Minimum of 2 to 4 years of customer service, account management, sales support, or related experience.
Experience in a manufacturing environment is highly preferred.

Responsibilities

Serve as the primary point of contact for customers via phone, email, and in-person interactions.
Receive, process, and manage customer orders while ensuring accuracy and timely execution.
Monitor customer orders and communicate updates, schedule changes, and customer requirements in a professional and timely manner.
Maintain direct account responsibility for up to 50% of the company's active customer base.
Deliver world-class customer service by addressing inquiries, concerns, requests, and issues promptly and professionally.
Implement and support on-time delivery procedures while tracking and reporting performance metrics.
Ensure compliance with company policies, ISO standards, quality requirements, work instructions, and procedures.
Download, review, interpret, and act upon customer schedules, forecasts, and work instructions from customer websites and portals.
Collaborate with Sales Representatives to assess customer needs, review market conditions, pricing schedules, and discount opportunities.
Provide backup support and assistance to other Customer Service team members as needed.
Participate in continuous improvement efforts focused on customer satisfaction, efficiency, and operational performance.
Contribute ideas and recommendations that support company profitability, growth, and customer retention.
Support special projects and additional assignments as directed by the Director of Sales & Marketing.
Maintain respectful, positive, and professional communication with both internal and external customers at all times.