Manufacturing CSR: On-Site, Fast-Paced Customer & Orders Support

ADP, Inc.; Kronenwetter (WI); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

G3 Industries is seeking a Customer Service Representative to act as the primary liaison between customers and internal departments. This on-site role emphasizes accurate order processing, timely delivery, and proactive issue resolution in a fast-paced manufacturing setting.

The CSR will interact with Production, Planning, Scheduling, Quality, Shipping, Purchasing, and Sales teams, maintaining strong communication and facilitating continuous improvement initiatives to enhance customer

Qualificações

• Associate degree in Business, Marketing, Customer Service, Supply Chain, or related field preferred.
• Equivalent combination of education and relevant experience will be considered.
• Minimum of 2 to 4 years of customer service, account management, sales support, or related experience.
• Experience in a manufacturing environment is highly preferred.

Responsabilidades

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Receive, process, and manage customer orders while ensuring accuracy and timely execution.
• Monitor customer orders and communicate updates, schedule changes, and customer requirements in a professional and timely manner.
• Maintain direct account responsibility for up to 50% of the company's active customer base.
• Deliver world-class customer service by addressing inquiries, concerns, requests, and issues promptly and professionally.
• Implement and support on-time delivery procedures while tracking and reporting performance metrics.
• Ensure compliance with company policies, ISO standards, quality requirements, work instructions, and procedures.
• Download, review, interpret, and act upon customer schedules, forecasts, and work instructions from customer websites and portals.
• Collaborate with Sales Representatives to assess customer needs, review market conditions, pricing schedules, and discount opportunities.
• Provide backup support and assistance to other Customer Service team members as needed.
• Participate in continuous improvement efforts focused on customer satisfaction, efficiency, and operational performance.
• Contribute ideas and recommendations that support company profitability, growth, and customer retention.
• Support special projects and additional assignments as directed by the Director of Sales & Marketing.
• Maintain respectful, positive, and professional communication with both internal and external customers at all times.

Conhecimentos

Communication

Problem solving

Organization

Multitasking

Team collaboration

Formação académica

Associate degree in Business/related field

Ferramentas

ERP/MRP systems

Microsoft Office

Descrição da oferta de emprego

G3 Industries is seeking a Customer Service Representative to act as the primary liaison between customers and internal departments. This on-site role emphasizes accurate order processing, timely delivery, and proactive issue resolution in a fast-paced manufacturing setting.

The CSR will interact with Production, Planning, Scheduling, Quality, Shipping, Purchasing, and Sales teams, maintaining strong communication and facilitating continuous improvement initiatives to enhance customer