Client Operations Specialist II - Vehicle Reconditioning

Cox Enterprises; Belcamp (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Cox Enterprises is seeking a detail-oriented associate to serve as the primary contact for client issues, coordinating vehicle reconditioning and ensuring timely, quality service. You will manage inquiries about vehicle condition, prepare reports, and guide clients through auction processes.

A self-starter with automotive knowledge and strong communication skills is ideal for this role. Work involves outdoor conditions and collaboration across auction teams, with emphasis on accuracy, safety,

Qualifications

• 2-3+ years in automotive industry experience preferred
• Prior experience with vehicle reconditioning or auto body knowledge required
• Self-starter capable of working with minimal supervision

Responsibilities

• Serve as primary contact resolving client issues for accounts with varying complexity
• Deliver exceptional customer service by addressing inquiries related to vehicle condition and discrepancies
• Coordinate vehicle reconditioning and ensure timely completion of services across departments
• Prepare condition reports and estimates to improve vehicle value and maintain client satisfaction
• Maintain knowledge of vehicle inspection processes and applicable guidelines
• Educate clients on auction processes and related Cox/CAI products as appropriate
• Prioritize tasks effectively while maintaining professional client relationships
• Ensure proper documentation and compliance with PII policies during redemptions and processes
• Adhere to Cox standards for quality and accuracy in reconditioning services
• Operate knowledgeably with MS Office and internal platforms
• Demonstrate safety commitment and participate in health and safety activities
• Perform additional duties as assigned

Skills

Customer service

Multitasking

Team collaboration

Verbal & written communication

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Cox Enterprises is seeking a detail-oriented associate to serve as the primary contact for client issues, coordinating vehicle reconditioning and ensuring timely, quality service. You will manage inquiries about vehicle condition, prepare reports, and guide clients through auction processes.

A self-starter with automotive knowledge and strong communication skills is ideal for this role. Work involves outdoor conditions and collaboration across auction teams, with emphasis on accuracy, safety,