Account Ops Specialist II - Client & Vehicle Reconditioning

CAI Cox Automotive Corp Svcs., LLC; Tolleson (AZ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Health care insurance

Job summary

Cox Automotive in Tolleson, AZ is seeking an Account Operations Specialist II to be the primary contact for resolving client issues across complex accounts. You will collaborate with auction teams and stakeholders to ensure timely vehicle reconditioning and quality standards.

The role emphasizes exceptional customer service, accurate condition reporting, and proactive upselling of CAI products. A valid driver's license and multi-tasking ability are essential.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field or other combination as described.
• Valid driver’s license required.
• Ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication preferred.

Responsibilities

• Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
• Coordinates sale vehicle run processes.
• Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition reports and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.

Skills

Customer service

Communication

Multitasking

Team collaboration

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office applications

Job description

Cox Automotive in Tolleson, AZ is seeking an Account Operations Specialist II to be the primary contact for resolving client issues across complex accounts. You will collaborate with auction teams and stakeholders to ensure timely vehicle reconditioning and quality standards.

The role emphasizes exceptional customer service, accurate condition reporting, and proactive upselling of CAI products. A valid driver's license and multi-tasking ability are essential.