Vehicle Reconditioning & Client Operations Specialist

Cox Automotive Inc.; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

Cox Automotive Inc. in Dallas, TX seeks a proactive team member to resolve client issues, coordinate vehicle conditioning, and ensure timely movement of inventory for sale. You will collaborate with auction teams and other stakeholders to maintain high service standards.

The role emphasizes customer service excellence, accurate condition reporting, and adherence to safety while supporting reconditioning services and upsell opportunities.

Qualifications

• High School diploma or GED required; 3+ years in a related field.
• Ability to drive safely and maintain valid driver's license.
• Customer service experience with strong communication skills.

Responsibilities

• Serve as primary contact for client issues across accounts with various stakeholders.
• Provide timely, courteous service addressing vehicle condition questions and discrepancies.
• Ensure vehicles are set for sale and moved safely and efficiently.
• Coordinate run processes and communicate with auction departments for inventory flow.
• Develop client relationships, review vehicle condition reports, and approve reconditioning plans.

Skills

Customer service

Communication

Multitasking

Safety awareness

Escalation handling

Education

High School Diploma or GED

Any level degree/certification beyond HS

Tools

MS Office (Outlook, Excel)

Job description

Cox Automotive Inc. in Dallas, TX seeks a proactive team member to resolve client issues, coordinate vehicle conditioning, and ensure timely movement of inventory for sale. You will collaborate with auction teams and other stakeholders to maintain high service standards.

The role emphasizes customer service excellence, accurate condition reporting, and adherence to safety while supporting reconditioning services and upsell opportunities.