Client Operations Specialist - Commercial Services

Cox Communications, Inc.; Grove City (OH); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Job summary

Cox Communications, Inc. seeks an organized administrator to manage account relationships, perform data entry, and coordinate vehicle-related processes for customers in the assigned market.

You will support the national sales team and collaborate with auction representatives to ensure accurate billing, transportation coordination, and effective problem resolution. The role requires strong Excel skills, customer service commitment, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma/GED and 3 years’ related experience.
• Alternate: degree/certification beyond HS OR 5 years’ related experience.
• Fast-paced environment; able to multitask.
• Prior clerical or administrative experience required.
• Proficient in Microsoft Excel required.
• Commitment to providing excellent customer service required.
• Ability to operate adding machines and other office equipment; sit/stand for long periods.
• Good communications and organizational skills required.

Responsibilities

• Perform data entry of required information.
• Manage account relationships, maintain effective communications and ensure customer requirements are met.
• Work with posting clerk to ensure recon, transportation, and all vehicle charges are applied correctly.
• Respond to customer inquiries relating to vehicles and provide quality service.
• Coordinate with Transportation Team to arrange transportation or obtain information.
• Establish electronic customer vehicle files and keep them updated.
• Obtain floor price information from account representatives and enter it into the system.
• Prepare sale vehicle run process with run order, scheduling, and notices to customers.
• Follow up on vehicle preparation for sale by reconciling bills against work/repairs.
• Coordinate with accounting to balance sales and post-sale invoicing.
• Coordinate with Vehicle Operations Team to prepare vehicles for online programs.
• Prepare reports such as sales/expense, net amounts, and other summaries.
• Demonstrate safety commitment and participate in Safety Excellence activities.
• Perform other duties as assigned by management.

Skills

Microsoft Excel

Communication

Organizational skills

Customer service

Education

High School Diploma/GED

Job description

Cox Communications, Inc. seeks an organized administrator to manage account relationships, perform data entry, and coordinate vehicle-related processes for customers in the assigned market.

You will support the national sales team and collaborate with auction representatives to ensure accurate billing, transportation coordination, and effective problem resolution. The role requires strong Excel skills, customer service commitment, and the ability to multitask in a fast-paced environment.