Client Services & Operations Specialist II

Cox Automotive Inc.; Grove City (OH); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Automotive Inc. in Ohio is seeking a detail-oriented administrative specialist to serve as a key contact for resolving client issues in collaboration with the national sales team, auction representatives, and stakeholders.

You will perform data entry, manage account relationships, coordinate with transportation and posting clerks, and prepare reports to support post-sale activities while ensuring excellent customer service.

Qualifications

• High School Diploma/GED with 3 years’ related experience.
• Or the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.
• Proficient in Microsoft Excel required.
• Commitment to providing excellent customer service required.
• Ability to sit or stand for prolonged periods; operate adding machines and other office equipment.

Responsibilities

• Perform data entry of required information.
• Manage account relationships, maintain effective communications and ensure customer requirements are met.
• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
• Respond to customer inquiries relating to vehicles; provide quality service and assist in resolving problems.
• Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.

Skills

Customer service

Multitasking

Communication

Organizational skills

Education

High School Diploma/GED

3 years’ related experience

Tools

Microsoft Excel

Job description

Cox Automotive Inc. in Ohio is seeking a detail-oriented administrative specialist to serve as a key contact for resolving client issues in collaboration with the national sales team, auction representatives, and stakeholders.

You will perform data entry, manage account relationships, coordinate with transportation and posting clerks, and prepare reports to support post-sale activities while ensuring excellent customer service.