Client Operations Lead II, Bay Area (Hybrid)

craftydelivers.com; San Francisco (CA); Hybrid; USD 130,500 - 159,500; Full time

Benefits offered by this job

Healthcare plan

401k

Paid time off

Snack & beverage perks

Parental leave

Certification courses

Team events

Job summary

Crafty in San Francisco is hiring a Client Operations Manager II to deliver best-in-class experiences for a defined client list, ensuring the food and beverage program runs smoothly. The role is hybrid, based in the SF office, and salaried.

You will be the primary liaison, drive client happiness, retention, growth and profitability, while mentoring teammates and improving processes. Candidate values teamwork and a client-first mindset.

Qualifications

• Proven scale: experience managing a large book of business with measurable results.
• People-first leadership: able to recruit, develop, retain top talent.
• Hospitality / F&B background helps design great client programs.
• Builder mentality: comfortable drafting SOPs during scale.

Responsibilities

• Maintain client retention through proactive onsite and remote support.
• Serve as primary contact for a defined client list.
• Deliver best-in-class experiences and ensure program profitability.
• Lead with empathy, mentor the team, and optimize workflows.

Skills

Client Obsessed

Client Understanding

Patience & Learn

Proactive Service

Interpersonal Communication

Verbal Communication

Written Communication

Operational Excellence

Resource Management

Workflow Coordination

Proactive Problem Solving

Reliability

Accountability

Time Management

Consistency

Adaptability

Proactivity

Travel Readiness

Team Orientation

Feedback & Coaching

Autonomy

Ownership

Continuous Improvement

Strategic Thinking

Job description

Crafty in San Francisco is hiring a Client Operations Manager II to deliver best-in-class experiences for a defined client list, ensuring the food and beverage program runs smoothly. The role is hybrid, based in the SF office, and salaried.

You will be the primary liaison, drive client happiness, retention, growth and profitability, while mentoring teammates and improving processes. Candidate values teamwork and a client-first mindset.