Client Success & Operations Specialist – NYC

craftydelivers.com; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Crafty is seeking a Client Operations Specialist in New York City to be the primary client contact, ensuring the food and beverage program runs smoothly. This salaried, hybrid role focuses on client happiness, retention, growth, and profitability within a defined client portfolio.

The ideal candidate demonstrates client obsession, proactive service, strong communication, and a results-driven mindset to deliver top-tier client experiences.

Qualifications

• Client-focused with proactive service mindset.
• Excellent written and verbal communication.
• Ability to manage multiple client needs and priorities.

Responsibilities

• Deliver best-in-class experiences to clients in NYC.
• Serve as the primary contact for a defined client list.
• Help ensure food & beverage program runs smoothly and profitably.

Skills

Client Obsessed

Proactive Service

Interpersonal Communication

Verbal Communication

Written Communication

Operationally Sound

Resource Management

Workflow Coordination

Proactive Challenge Resolution

Reliability

Accountability

Time Management

Consistency

Adaptability

Proactivity

Problem-solving

Team-oriented

Ownership

Continuous Improvement

Strategic Thinking

Job description

Crafty is seeking a Client Operations Specialist in New York City to be the primary client contact, ensuring the food and beverage program runs smoothly. This salaried, hybrid role focuses on client happiness, retention, growth, and profitability within a defined client portfolio.

The ideal candidate demonstrates client obsession, proactive service, strong communication, and a results-driven mindset to deliver top-tier client experiences.