Hospitality-Driven Client Ops Leader | Hybrid Bay Area

Crafty; San Francisco (CA); Hybrid; USD 87,000 - 145,000; Full time

Benefits offered by this job

Healthcare plan

401k

Paid time off

Parental leave

Snacks & events

Job summary

Crafty is seeking a Client Operations Manager II for the Bay Area, hybrid from our San Francisco office. You will be the primary contact for a defined client list, ensuring food and beverage programs run as expected and delivering value and growth.

The role emphasizes client happiness, profitability, and retention, with a strong focus on leadership, empathy, and operational excellence in a fast-paced hospitality environment.

Qualifications

• Strong client-centric approach with empathy.
• Excellent written and verbal communication.
• Proven ability to scale operations and manage multiple clients.

Responsibilities

• Serve as primary contact for a defined list of clients to ensure food & beverage programs run as expected.
• Lead resource planning, workflow coordination and problem solving to maintain high service quality.

Skills

Client Obsessed

Effective Communicator

Operationally Sound

Reliable

Resilient

Collaborative

Autonomy

Business Oriented

Job description

Crafty is seeking a Client Operations Manager II for the Bay Area, hybrid from our San Francisco office. You will be the primary contact for a defined client list, ensuring food and beverage programs run as expected and delivering value and growth.

The role emphasizes client happiness, profitability, and retention, with a strong focus on leadership, empathy, and operational excellence in a fast-paced hospitality environment.